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Granite Telecommunications Reviews
Where is the Customer Service?
Norman Paulsen - 2023-10-26
LinkedIn 1 Star Managed Services
"This was an email conversation over the course of two weeks with my Granite rep. Like most requests I have for them, it takes a long time, is filled with resentment and wastes my time.
Me: We would like to have a voicemail-to-email setup for number ###. Can you help with this?
Rep: We don't have that feature. We wont be able to add voice mail to email onto that line.
Me: (Provided Screenshot) We are referring to this feature we'd like turned on for the helpdesk number ### and forwarded to x@xx.com:
Rep: If you are in the portal, you can add the feature yourself.
Me: That (screenshot) was on my account. I don't have the password for number ###. The site says reach out to Granite if you do not know your password.
Rep: Can you try ###
Me: Using number ### and password ### gives me a login error.
Rep: I opened the above ticket to get the feature added, and the password changed to ### so you can update this in the feature in the portal.
Me: Login details are still incorrect. Can we get an update on this request as it's been 2 weeks?"
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See Review On Site Me: We would like to have a voicemail-to-email setup for number ###. Can you help with this?
Rep: We don't have that feature. We wont be able to add voice mail to email onto that line.
Me: (Provided Screenshot) We are referring to this feature we'd like turned on for the helpdesk number ### and forwarded to x@xx.com:
Rep: If you are in the portal, you can add the feature yourself.
Me: That (screenshot) was on my account. I don't have the password for number ###. The site says reach out to Granite if you do not know your password.
Rep: Can you try ###
Me: Using number ### and password ### gives me a login error.
Rep: I opened the above ticket to get the feature added, and the password changed to ### so you can update this in the feature in the portal.
Me: Login details are still incorrect. Can we get an update on this request as it's been 2 weeks?"
Aggressive and Rude
Alexis E. - 2023-10-26
I got a call from *************** and respectfully told him we did not want his services with Granite and he was very aggressive and rude when I told him that. Base on the reviews below, I see why.
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Worst company I've had to deal with in 10+ years.
Ty Baker - 2023-10-20
1 Star Managed Services Google
Worst company I've had to deal with in 10+ years of retail management. Scheduled a move months in advance and they refused to give me an install date after weeks of follow ups and caused a delayed store opening. Not a single customer service rep was helpful and **** was a nightmare to work with. Would give them 0 stars if I could
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Their service has disrupted our business and caused us damage
Jon A - 2023-07-17
Granite Telecommunications sold their service as a cost reducing and service improvement option for our retail operation. We have more than 150 stores, and were trying to consolidate the costs of telecom services. Our experience has been even worse than those outlined as their service has disrupted our business and caused us damage. On top of that, they are demanding we continue the relationship and tolerate their poor service. We are also in the telecommunication industry and having low quality services causes our business to suffer. We are only seeking to stop the service as they could not perform. This is not a company you want to enter into a long term agreement with. Make sure you have an early termination clause, a claw back for failure to perform, and a probationary period where they are required to send reports of performance. Otherwise, this is a buyer beware type of situation. I speculate that unless you're one of their Fortune 100 clients, they will bully you into submission or attempt to. Again, make sure you have that early termination with 30 days and with no penalties.
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Fraudulent Review From Employee
**** - 2023-07-06
Granite really saved my company thousands a month and consolidated all of the vendors for my company. Not only saved my AP team so much hassle but we freed up a lot of budget. The premier reps assigned to your account actually care about your account, with comcast, we were just another drop in the bucket. It has been a year intro our contract and as of right now, I definitely plan on renewing.
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Received Past Due Notices for Services Already Paid
Dawne S - 2023-07-06
I am the office manager for 21 locations and we acquired a business that used Granite. So we stayed with them for continuity of service. However in January of 23 I started receiving past due notices for services that I already paid for. And I showed them the receipts and the checks cashed by their company but they did not apply the payments to the account. So in April we moved one of our locations and I switched the 2 stores that were using Granite to Mediacom and contacted Granite to cancel our service with them. They are still billing and calling to collect money that has already paid to them. I have proven to them time after time that I have paid their bills but they do not apply my payments to the account. I would never recommend this company for any type of business account.
Granite Telecommunications, LLC Response (7/7/2023):
See Review On Site Granite Telecommunications, LLC Response (7/7/2023):
Im sorry to hear you have had a frustrating experience with us, but I really appreciate your feedback and bringing this issue to our attention. I understand that someone from our customer care team will be reaching out to you directly to resolve the billing ASAP. Thank you and have a great day.
Unauthorized Billing Discrepancies
- 2023-07-05
I am writing to file a formal complaint against Granite Communications regarding its unethical business practices and failure to address unauthorized billing discrepancies. As a small business owner, I have been forced to utilize Granite Communications' internet services due to limited availability in our area. However, the company has repeatedly overcharged us, exceeding our monthly contractually agreed-upon rate by more than 7 times the amount. Despite informing them of this issue 60 days ago, we have not received a full reimbursement as promised. Instead, they continue to offer credits, which we explicitly declined.Furthermore, when I contacted their customer support, I was falsely advised that we had upgraded our service. I want to emphasize that we were neither contacted about nor authorized any service upgrades. This misinformation demonstrates a lack of transparency and accountability on the part of Granite Communications.Additionally, I would like to bring to your attention the lack of professionalism and urgency displayed by Granite Communications' representatives, namely ************************************, *****************************, and ***************************, who are all associated with our account. Despite multiple attempts to resolve the issue, they have failed to provide satisfactory resolutions or clear communication.Our Granite Communications account number is ********. We request your immediate intervention to address these issues and hold Granite Communications accountable for their actions. We demand a prompt and full refund of the overcharged amount, as well as a correction of our billing to reflect the agreed-upon contracted rate. It is essential that Granite Communications rectify this situation and restore our trust in their ability to conduct business ethically.Thank you for your attention to this matter, and we look forward to a swift resolution. Should you require any further information or documentation, please do not hesitate to contact me.
Granite Telecommunications, LLC Response (7/7/2023):
See Review On Site Granite Telecommunications, LLC Response (7/7/2023):
Im sorry to hear you have had a frustrating experience with us, but I really appreciate your feedback and bringing this issue to our attention. I understand that someone from our customer care team will be reaching out to you directly to resolve the billing ASAP. Thank you and have a great day.
Called Customer Support Over 20 Times
Ferrin C - 2023-06-09
We called their customer support to cancel services over 20 times before we ever got help. Their entire customer service team is in ***** and they wont do anything more than tell you ********, ****, and ******** will email you. They never do. They cant cancel your service or even change things over the phone. All they can do is say they will have someone email you and they never do. Completely overpriced. Worst customer service we have ever had with any company. Had to threaten to *** to get my service disconnected. They genuinely dont care about their reputation and they dont want to change a single thing about it either. Oh be aware, for them to ask their own staff to cancel the internet costs $50 more. Hahaha. Seriously. They charge you $50 for them to ask their own staff to push a button on their end.
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Couldnt Complete the Installation
Becky C - 2023-06-05
If I could leave zero stars I would. They sent out an installer on February 7, 2022. He spent his lunch break smoking pot and couldnt complete the installation. After 10 days of no help from Granite and no telephone service, I cancelled the service. 16 months later I am still getting invoiced. Every contact results in 20 people emailing for someone to take care of cancelling the account. Every month I get another invoice. WORST business I have ever dealt with.
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Continued to Bill HOA for Services not Provided
Paige Johnson - 2023-06-04
Google 1 Star Managed Services
I managed a homeowners association last year. The HOA switched to a new management company and we advised Granite of the changes and continue to do so monthly through emails. I have been assured each time that is has been updated in their system and we will no longer receive the invoices. We have continued to receive monthly bills even after providing them with the correct information and that we have not managed them since July 2022. We are 10 months into this and even filing a BBB complaint in April, they still continue to send the invoices to me after the new management company confirmed the new information. They even went as far as disconnecting the pool phone and lift station phone because of their incompetency. At this point I wish the new management company would get legal counsel involved and maybe they can get this resolved. If not, I am going to start sending them a bill for my admin time having to deal with the worst company ever to deal with.
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Its Been a Struggle
Justin D - 2023-06-01
Have been working with them for a year and its been a struggle. Wish I would of read the reviews here. The account managers never have a good update for us and leave us without service for months. Support never helped us on any of the services we have and we would typically go around them to get support from the actual provider. I never review anything but felt the need to pass the information along to the next person that might get stuck in a horrible relationship with this company.
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They are Thieves
Tara B. - 2023-05-31
Charged us for almost 2 years and never ported over our number so was paying them and At&T for the same service. They are thieves. They are also the most painful vendor I have ever worked with. 500 meetings for one sale. Do not use them the cheap price is NOT worth it.
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Great service
Phyllis S - 2023-04-26
Great service. Transition was very seamless for my POTS. It was just a billing change
Granite Telecommunications, LLC Response (5/3/2023):
See Review On Site Granite Telecommunications, LLC Response (5/3/2023):
Good afternoon,
Thank you very much for the positive feedback. We truly appreciate your partnership.
Best Regards,
Granite Telecommunications
Thank you very much for the positive feedback. We truly appreciate your partnership.
Best Regards,
Granite Telecommunications
Horrible Customer Service
Adam C. - 2023-04-11
Worst telecommunications company I have EVER worked with. HORRIBLE customer service. Nothing gets done in a timely manner. We have a new employee and it is going on 2 weeks since I have requested the number be assigned to the new employee. The onboarding process on has nothing but horrible miserable crapper of service from this company. STAY AWAY!
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This Company is a Joke
Chad V - 2023-02-16
This company in my experience is an absolute joke! I've been around and around with them for 3 months trying to get 3 desktop phones to ring and go to a voicemail that I can access. It's truly unbelievable. The latest is they are handling our wireless account too. SO we bought a couple of new phones direct from Apple (as they recommended), and now I can't get the cellular function to transfer. So I contact my rep, and now he's ghosting me! Run don't walk away!I'm now trying to explore a way to get out of my contract. NO way I can deal with 2 years of this crap! One star is too generous.
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Existing Business Owner Relationship
**** - 2019-11-06
I moved all of my company's services to Granite over a year ago. My Account Rep has been timely, responsive, and knowledgeable; a great pleasure to work with. Over the past year we have done several major projects including all new cell phones and service, improving cable internet speeds at remote locations, and installing an entirely new fiber gigabit connection at our Headquarters building. All of the documentation has been well organized and kept track of. All of the pricing beats every competitor I run it past, and the ease of telling my single point of contact what I need done just can't be beat. I highly recommend Granite.
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Promised Prices They Never Kept
csolomon - 2016-06-16
Granite quoted prices they never kept. Luckily I had asked for a line by line breakdown of how the charges from my old company would convert to Granite. I had this for backup when they immediately charged higher prices. After 4 months, they had not resolved our billing issues and we switched back to our prior provider at lower costs. We discussed up front the need for separate billings for each location and a paper bill as well. The first bill was online (no paper) and consolidated. I had to ask for corrected billing. The second month, still no paper bill. When I finally did get paper bills, they charged me a fee for each one (which they did credit). Any change at all (add service, delete service, etc.) is $49 each instance. Each month when I disputed the charges and discussed with my Granite team, the corrections took forever to hit my bill. By then, there were new corrections that had to be made. When we went to switch our service away from Granite and back to our other provider, Granite drug their feet; taking over 3 weeks on one account.
While the grass may sound greener....it's not.
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See Review On Site While the grass may sound greener....it's not.